Call the Helpline (x7777). Someone should answer and will be able to assist your needs, or you can leave a voicemail message. You can also navigate to the Computing Services website (null), click on the “Help” link in the upper-left portion of the window, and proceed to enter and submit a request (ticket) for help. This process automatically enters your issue in the FootPrints database, which then emails and informs the appropriate member of the Computing Services staff of your problem. You should receive some form of acknowledgement within eight (8) business day hours.